Start With a Need
The patient or caregiver describes the healthcare need, location, preferred care channel and relevant information.
HOW IT WORKS
One Journey From Care Request to Follow Up
Centrus Health connects the decisions, people and services around a patient instead of leaving each step to operate on its own.
From your first request to follow-up.
Patients and Families
For Patients and Families
Confirm the Appropriate Route
The request is reviewed and directed toward a suitable available pathway. Urgent or emergency situations are redirected to the appropriate local service.
Match or Book
The patient is connected with an eligible healthcare professional based on professional scope, location, modality and availability.
Receive Care
The approved consultation or service takes place at home, online or through a connected healthcare partner.
Coordinate the Next Steps
Diagnostics, medication, medical equipment, referral or follow-up actions are connected to the patient journey where available.
Continue and Review
The patient receives approved instructions and follow-up while authorised teams monitor completion and continuity.
Healthcare Professionals
For Healthcare Professionals
Express Interest
The healthcare professional submits personal, professional and contact information.
Complete Verification
Identity, qualifications, professional registration and required supporting documents are reviewed.
Review and Accept the Agreement
Approved professionals receive the relevant personalised contract, policies and platform terms.
Set Availability and Scope
The clinician records the approved services, locations, care modalities and availability.
Deliver and Document Care
The clinician manages authorised appointments, provides care and completes the required clinical documentation.
Complete Follow Up
The clinician records follow-up actions, referrals, tests, medication or other next steps as appropriate.
Healthcare Partners
For Healthcare Partners
Confirm Partnership Fit
Centrus and the prospective partner confirm the service need, territory, capabilities and operating requirements.
Complete Due Diligence
The parties verify legal status, licences, responsible persons, service standards, data needs and commercial terms.
Agree the Workflow
Orders, referrals, fulfilment, billing, reporting, incidents and escalation responsibilities are documented.
Configure and Test
Users, services, locations, notifications and approved information exchanges are configured and tested.
Launch With Oversight
The approved workflow begins with agreed support, monitoring and review.
Care Coordination
The Coordination Layer Connects the Steps
Technology alone does not complete a patient journey. Care coordination brings together the patient request, clinician availability, service logistics, partner fulfilment, documentation and follow-up. The exact care-coordination model and operating hours are defined according to the country and service.
Important
Important Emergency Information
Centrus Health is not a substitute for emergency services. If a person may be in immediate danger or needs urgent emergency care, contact the appropriate local emergency service or go to the nearest suitable emergency facility.
Let’s connect
Better healthcare starts with a conversation.
Bring your questions, ideas or expertise. Let’s explore how we can work together.